Refund policy

Refund Policy

Last updated: 23 July 2026
Operated by Ellem's Towing and Transport Pty Ltd (ACN 667 788 892 · ABN 59 667 788 892)

This Refund Policy applies to digital AxleAI lifetime passes purchased at axle-ai.store. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Digital delivery

Access is delivered electronically after successful payment (customer account access and/or course access as described on the product page). There is no physical shipping, returns, or exchanges of goods.

2. 14-day refund window

You may request a full refund within 14 days of the purchase date for any reason (including change of mind). Email support@axle-ai.com from the purchase email with your order number and order details. After we process the refund, course and digital access for that purchase will be revoked.

3. After 14 days

Outside the 14-day window, change-of-mind refunds are not available. We will still provide a remedy (repair, replacement access, or refund as appropriate) if the Services have a major failure under the ACL — for example, if paid access cannot be delivered, or the product is substantially not as described.

4. How to request a refund

Email support@axle-ai.com within 14 days of purchase (or later for ACL issues) with: order email, Shopify order number, approximate purchase date, product name, and the reason. We aim to respond within 2 business days.

5. Chargebacks

Please contact us before filing a card dispute so we can help. Unresolved disputes may result in suspension of access while investigation is underway.

6. Processing

Approved refunds are issued to the original payment method via Shopify / Shopify Payments. Timing depends on your card issuer (often several business days).

7. Contact

support@axle-ai.com · +61 468 023 854 · Upper Coomera QLD 4209, Australia